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1: How to Seamlessly Place an Order?
A: Embark on a simple and hassle-free ordering journey:
1. Connect with our exceptional customer service team to finalize the essential details, including freight, product model, configuration, and quantity. If you prefer, you may also choose to arrange your own freight forwarding.
can also arrange freight forwarding by yourself);
2. After making your final decisions, we will promptly issue a comprehensive proforma invoice, detailing all intricate product specifications.
3. Proceed with arranging the payment to our designated bank account. Once we receive the payment, we diligently prepare and initiate production, which typically takes about 10 days. Adjustments can be made depending on your order quantity.
4. After production, settle the remaining payment. We will efficiently organize the forwarder delivery or provide you with necessary details if you prefer managing the transportation yourself.
transportation by ourselves).
5. Post-production, our dedicated customer service team will vigilantly track the product's journey. We will promptly notify you as it nears its destination, ensuring you are prepared for customs clearance and other pertinent matters.
prepare for customs clearance and other related issues.
6. Upon receiving your items, our committed after-sales team stands ready to assist with follow-up feedback, ensuring unwavering support and satisfaction.
2. What is the Comprehensive Warranty?
Benefit from a lifetime of technical support, accessible via phone or email. We are dedicated to providing prompt solutions with efficient spare parts support at competitive prices.
efficient spare parts support with competitive price.
3. What is the Expected Delivery Timeframe?
Typically, our delivery timeframe is within 35 working days after we receive your prepayment.
4. Do You Offer Customized Services?
Absolutely, we offer personalized services to meet your specific performance needs, accommodating any specific requirements you may have.
5. What Payment Methods Do You Accept?
We accept TT as a deposit, with the balance due before shipment via TT or L/C at sight.
6. What Does the FOB Reference Price Cover?
A: The FOB price solely includes the product cost. If you need freight forwarding,
please provide a nearby port in
your country/region, and we will offer CIF prices, which include shipping costs.
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