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1: How to Seamlessly Place an Order?
A: Embark on a simple and hassle-free ordering journey:
1. Begin by reaching out to our exceptional customer service team to iron out key details such as freight, product model, configuration, and order quantity. (Alternatively, you have the flexibility to arrange your own freight forwarding).
and you may choose to arrange freight forwarding by yourself);
2. Once your decisions are finalized, we promptly provide you with a comprehensive proforma invoice, detailing all product intricacies.
3. Arrange payment to our specified bank account, at which point we will diligently prepare and commence production. The standard production cycle is around 10 days, adjustable depending on your order's size.
4. After completing production, settle the balance payment. We will then efficiently coordinate the forwarder's delivery (alternatively, if you prefer, we will provide details for self-managed forwarding).
or opt for self-managed transportation).
5. Following production, our dedicated customer service team will meticulously monitor the product's journey, keeping you updated as it approaches its destination, allowing for smooth preparation for customs clearance and related matters.
facilitating customs clearance and other related issues.
6. Upon receipt of your items, our committed after-sales team is poised to assist with any follow-up feedback, ensuring your satisfaction is our priority.
2. What is the Comprehensive Warranty?
Enjoy a lifetime of technical support at your convenience, whether via phone or email, ensuring prompt resolutions. We also offer efficient spare parts support, all at competitive prices.
ensuring efficient spare parts support with a competitive price.
3. What is the Expected Delivery Timeframe?
Our typical delivery timeframe is within 35 working days from the receipt of your prepayment, ensuring prompt service.
4. Do You Offer Customized Services?
Absolutely! We offer personalized services to precisely align with your performance needs, accommodating any specific requirements.
5. What Payment Methods Do You Accept?
We accept TT as a deposit, with the balance payable before shipment via TT or L/C at sight for your convenience.
6. What Does the FOB Reference Price Cover?
A: The FOB price includes only the product cost. If you do not have a freight forwarder,
you may provide a nearby port in
your country/region, and we will offer CIF prices, inclusive of shipping costs for your ease.
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